Frequently Asked Questions

All of our retail customers can qualify for the program. Each account must have a valid phone number, valid physical address, and email address. Each customer must have only one unique account number.

Signing up is easy!

Simply create a customer web account through www.dragonherbs.com/customer/account/create/ and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have a web account with us (created prior to our launch date: 03/29/2023) - you’ve already been enrolled in our rewards program and have earned your first 100 points, so you can kick back, sign in, and start earning Points!

Our rewards program is a program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. 

You also earn points for following us on social media, leaving product reviews, signing up for the email list, on your birthday, and many more! In addition to earning points, members have the chance to earn perks such as free products, exclusive access to coupons, launches, promotions, giveaways, and more. You can view the list of perks on our rewards page.

We took care of that for you! All customers with an active account prior to our launch date 03/29/2023 were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Please note that by “account,” we mean a customer account on our website www.dragonherbs.com. We are still in the process of setting up our program in our store and call center, so this program is not yet available for our customers who only shop in store and over the phone. Please be patient with us, and we'll have this ready in the near future.

Wholesale accounts are not eligible to the Rewards Program at the moment. We will be working on a separate program for our wholesalers and will send out the announcement as soon as the program is ready.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page www.dragonherbs.com/rewards

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!  Also note, purchases made prior to March 2023 are not eligible for points.

Contact customer service by emailing info@dragonherbs.com and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the www.dragonherbs.com/rewards  to get started.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points on your birthday, leave us a review, joining our mailing list, and/or later on, refer us to a friend. 

For points earned through purchases, these points will be awarded after the order has been shipped out and marked as Complete under My Account. Please note that taxes and shipping are not included in calculating points earned from purchases.

Access all the ways to earn under the www.dragonherbs.com/rewards on the rewards page.

When earning, $1 = 1 point.

When redeeming product rewards, 20 points = $1

When redeeming discount coupons, 100 points = $1

For example, you will earn 1 point for every dollar you spend. So, if you spend $1500, you'll earn 1500 points = $15 dollars, or you can choose different product rewards from www.dragonherbs.com/rewards

During promotional periods, Dragon Herbs will designate certain products to have “double” earning power, which means the points you earn from purchasing those products will double! To identify the double point items, you can look for the Double Points icon in our website and any of our promotional email announcements. We don’t always have Double Points days, but keep an eye out for these announcements.

Exchanging your points for great rewards couldn't be easier! Simply visit the www.dragonherbs.com/rewards to view all of our great reward options. Customers must be logged in to make redemptions.

For Product Rewards, click the “Redeem Now” button to redeem your chosen product reward. It will ask if you want to add product to cart, so click the “Yes, Add it” button. For Discount Rewards, you can check the Redemption box at checkout if you have a coupon available to redeem. You are limited to only one (1) discount coupon code per order.

Not at this time, you will not be able to redeem your rewards points toward purchases in-store. We are working to link our stores with our online site in the future, so please keep an eye out for our announcement. At the moment, if you want to earn points for your purchase in store or over the phone, please let one of our herbalists know, and provide them with your email address and receipt number of your purchase(s).

To redeem your points in checkout, use the Rewards box directly above your cart total to choose the discount coupon you would like to apply. There is a dropdown arrow for the different coupons available based on your available points balance and subtotal, then click the "APPLY" button. Please note that you must be logged in to view your point balance and redeem your points. You can only redeem your coupon code if your subtotal is above $50, and you can only redeem one coupon code per order.

To redeem your Product Rewards using your points in checkout, you can go back to your My Rewards page and select from the different Product Rewards sliders. Please note that you must have at least one paid product in your cart to redeem a product reward.

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the points for the dollar amount spent, minus shipping cost if any, after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account. Please allow at least 5-7 business days for the refunded points to show in your Rewards History.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the 1000 points you used will be deposited back into your rewards account. We will also be deducting the 90 points you earned from your purchase. Please allow at least 5-7 business days for the refunded points to show in your Rewards History.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms and Conditions, reselling products, exploiting the program, making excessive returns, engaged in fraud, abuse of privileges or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

The first thing to note is you will earn your points from your purchase only after your order has shipped out. Check the status of your order under My Account to see if your order is marked Complete. If yes, sometimes, there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.  

However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your "Rewards history" in your Rewards account to see if the points were added without you realizing it.  Your "Rewards history" will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@dragonherbs.com, call us at 1-888-558-6642, or chat with a team member on our website to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes!  You work hard to earn points and we want you to feel confident that all your points are right where they should be . . . in your account!  The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your "Rewards history" in your Rewards account to see if the points were added without you realizing it.  Your "Rewards history" will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team by info@dragonherbs.com, call us at 1-888-558-6642, or chat with a team member on our website, and they will look into the issue for you.

Add your birthday under Ways to Earn Points on the www.dragonherbs.com/rewards. On your birthday, you will earn 200 points. 

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our rewards program.  For you to receive your birthday points on your birthday, you must register your birthday at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30-day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  

All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  

If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact info@dragonherbs.com and we will be happy to assist you.