Frequently Asked Questions
Submit your question
Email us your question at firstname.lastname@example.org and we will answer as soon as possible. If your question will help others, we will post the Q & A here!
How do I place an order?
- Find your item by shopping by department
- Once you have found the product(s) you would like to purchase, click the "Add To Cart" button to add the product to your basket
- When you are finished shopping, click the "View Cart/Checkout" link at the top right of the page.
- On the basket page, click the "Go to Checkout" button.
- Complete the following pages, and you're done!
I placed an order today over the phone. Will my order go out today?
Do you offer free shipping for regular orders over a certain amount?
How are your packages shipped?
Do you ship internationally? How much does it usually cost?
- International clients, please note that shipping charges will be assessed at time of packing, and a separate shipping charge will be billed to your credit card as stated in the Shipping Policies and Guidelines. USPS 1st Class International (or Priority Mail for heavier packages) is our default shipping mode currently. Dragon Herbs calculates international shipping charges after purchase is complete based on weight and country destination.
- Transit times with DHL are generally 3 business days but may be delayed by customs. To determine transit time for your country using DHL please click here.
- USPS Express International transit time is 3-5 business day, Priority International transit time is 6-10 business days, 1st Class International transit time is at least 2 weeks, sometimes 8 weeks, and each may be delayed by customs.
- Countries with known problems at customs that may reject or delay the arrival of your shipment are: Spain, France, Italy, Portugal, Mexico and most of Latin America.
- Dragon Herbs is not responsible for any shipments that are held at customs, and Dragon Herbs is not responsible for any additional duty or customs fees.
Can you send me a catalog?
Will you take me off your mailing list?
Do you sell your email/mailing lists?
What are your store hours?
- Los Angeles
460 S. Robertson. Los Angeles, CA 90048
Mon - Sat: 11am - 7pm PST
Sun: 11am - 5pm PST
- Santa Monica
321 Santa Monica Blvd. Santa Monica, CA 90401
Open 7 days a week: 11am - 7pm PST
Where can I park when coming to your Santa Monica location?
Why do the senior herbalists check my tongue or pulse when I see them?
Are your herbalists licensed?
What are the qualifications of your bartenders? Can they talk about herbs?
How do I know if I am dealing with a real qualified herbalist?
What is the cost of certain products?
How does a squirt compare to a capsule?
How long does one tincture bottle/capsule bottle last?
How should I store my herbs?
Do you sell Ephedra?
Do you sell your herbs in bulk?
I have a question on the Sweetfruit Drops. The ingredients listed mention the other ingredients as water and vegetable glycerin, so just wanted to confirm that the drops do not have any alcohol.
Is there caffeine in your Spring Dragon Longevity Tea?
Do you sell coffee?
Aren’t all Ginsengs the same? What is the difference between different ginseng or ginseng products?
- Dragon Herbs offers a wide range of ginseng, singly and in premier combinations. This includes white and red ginseng, processed, non–processed and fresh roots, from China, Korea, and the United States.
- We choose our ginseng roots according to their source, age, and the method of preparation. We consider the wilder, older, and richest in flavor and aroma to be the ultimate choice. Many commercial products use roots that are four years old or less, and most are younger than the six years required for a root to reach its early stage of maturity and its potential for adaptability, power and energy. The source, age and quality of the root determines its ability to provide true Qi, physical strength, and mental efficiency, and to restore full metabolic, respiratory, and immunological functions to the body.
What is the nutritional information for all snack and food items?
Are your capsules vegetarian? What are they made of?
Is your Cordyceps considered vegetarian?
- Our Cultured Cordyceps (Cordyceps militaris) and Cordyceps capsules (Cordyceps sinensis) are cultivated on a brown rice substrate and are completely vegetarian. They are fungi (mushrooms).
- Wild cordyceps (Cordyceps sinensis) is a type of fungus which attacks a species of caterpillar known as Hepialus armoricanus. The mycelium replaces the host tissue, and appears as a sprouted grass or worm, thus the term “winter worm” or “summer grass.” However, the resulting fungus, which is called “Cordyceps,” contains no animal material and is thus considered vegetarian — it is a mushroom.
Is your gynostemma extract standardized?
Is your Bupleurum and Peony formula the same as Jia Wei Xiao Yao San?
I’m very interested in learning about herbs and Tonic herbalism. Would you recommend a place to start in terms of educating myself on these subjects?
What is tonic herbalism or Chinese medicine?
I want to detox my liver, what do I do?
Are there any tonic herbs which are safe during pregnancy? Are there any herbs which are strongly cautioned against during pregnancy?
I was wondering if your products are registered with the FDA? I feel more comfortable knowing the products are safe if they are registered.
Are there any side effects from taking tonic herbs?
Are your herbs safe? Are they organic, kosher, gluten free?